A+ for Dr. Burke, the rest of his staff get an F.
We came in for a new puppy wellness check. Waited 40 mins in the lobby despite being on time for our appointment. The room we were brought to was quickly swept by the tech but floor/surfaces were not disinfected which I consider imperative with a 6 week puppy. We saw the dog before us come out, the quick sweep, then we were ushered in.
To wait. More. Vet tech took our vaccine records which he said he would be "right back with" after making a copy. Twenty minutes later he returned with Dr. Burke and completely forget about our records, I had to ask to get them back.
The 5 minutes with Dr. Burke went smoothly and he was wonderful, kind to us and our puppy.
Most frustrating of all was trying to make an appointment next week for my puppy's next round of shots. The receptionist was clueless and disinterested. I requested to make the appointment and I told her the info of when it was needed would be in my chart, she responded "Well I just have a calendar I can't see the chart." So I had to research myself when my puppy's next shots are due. When I asked if the office is always so busy with long waits, she repeatedly explained "Well this is a hospital..." "Well this IS a Dr.'s office..." "We get busy, we're a Dr.'s office..."
I'm a nurse. If anyone knows about hospitals and Dr.'s offices, it's me. Being in one is not an automatic pass for hour long wait times. In fact I consider that an exorbitant and almost inexcusable amount of time, barring unexpected emergencies. Apparently here, it's common and normal.
Also the receptionist insisted that I require another full service appointment next week although I had just spoken to Dr. Burke and he said I only needed to see a vet tech for the shots. Maybe if she had read my chart she would've known that.
We'll see how the appointment goes next week. If it's not drastically better, we'll be taking our pets elsewhere.