My experience here has continually been subpar. I purchased my 2003 Lincoln Aviator used from a private party.
I called multiple times into their service department, the first time i asked about a servicing, and was told it was probably a waste of time to deal with it. The second time i left a voicemail with a service person and never heard from them again. I was considering buying a lincoln MKC i really liked them, but not being able to have a reliable place to take it to i didnt end up making it my purchase. Instead i bought a Cadillac SRX from Earnhardt Cadillac, (they are absolutely amazing in both service, sales, and financing, check them out) i have always been a Ford guy, but not having access to a reliable company forced me to Cadillac (surprising an amazing experience that i wont soon forget!)