It has been a little over a year since the purchase of our DR Horton home.
Our interaction with the sales team at the community we purchased in was nothing short of 5 stars. We really only had positive interactions, even through the negotiating process. Both the sales reps that we worked with were professional, knowledgeable, super friendly, and courteous. We had many exchanges via phone, email, and text, and they were always quick to respond.
Our interaction with the warranty administrator JR is where things went from awesome to disappointing. We had a series of missed appointments, meaning we scheduled various repairs and were home for when the appointment was set but JR was a no show and so were a few of the venders.
We worked through it despite it being rather aggravating. Most of our issues were resolved though it took more than one appointment to do so.
A year into owning the home and we still have problems with the oven. The repairman for the oven has been out three times. Each time they tell us that it's fixed and the same thing happens.
Most recently we received a survey asking for our feedback as we hit the one year mark in our home. I was rather candid with my concerns with the warranty process and oven still needing to be repaired.