The help for getting any of your personal items should you ever forget and left it in this hotel is really bad. They give me endless run around in trying to get my hat shipped back to me at my cost. It has been over 3 weeks since I check out from the hotel, gave them the authorization to ship it back a couple days after checking out but so far I'm still not able to get it shipped back to me. That is after numerous telephone call. The one particular employee is especially rude. Her name is Lauren and she said that any thing left at the hotel becomes hotel property. Just imagine if you left your wallet with your driver's license and credit cards, you simply cannot get it back from them.