I almost don't want to share this review because I want to keep this gem to myself, but... I just left my shampoo/condition/cut/blow dry appointment with Alysha, and I couldn't be happier! I knew my mid-back-length ends were in really bad shape, but I really wanted to keep the length. Alysha was super attentive and reassuring, and she walked the talk (even showing me and asking, "Is this OK?" before making the cut. I loved this entire experience and will definitely be back.