There was a time, when service at this company was excellent. I have used this company for over 10 years. I went down a couple week ago because my pool sweep wasn't working. The person at the counter, was pathetic when it came to providing service. My wife went back to pick the pool sweep, the guy that waited on her was eating his lunch at the front counter. She said she would never go back there again, because the service was so poor. My pool sweep was under warranty they told me, there was nothing wrong with the sweep, it just need to be cleaned. They charged me 20.00 to clean it. When I put it in the pool it still had the same problem. I took it to Leslie Pool Supply they took it a part while I was there replaced a couple parts put it back together and didn't charge me, because it was still under warranty. It works now. I have spent my last dollar with Checker.. guess who my new pool company is!