Barnes and Noble: not your local independent bookseller but still, it's good to have a place where you can actually browse books and read a few sentences here and there and choose what you're in the mood for. I'm sure e-readers are really convenient but for my money there's nothing so satisfying as curling up in bed with a huge mug of tea and a good book, and I'm just not sure I'd feel the same way about an e-reader.
The staff here are fine, but the cafe staff are extra nice. They're always super patient if I change my mind at the last minute, and I suffer from mega-indecision, so I change my mind a lot. I love sipping a coffee, reading a magazine or dipping into a stack of new fiction. Have you ever noticed bookstores are the least pressure-y stores ever? I love that salespeople are not breathing down my neck, trying to get me to listen to their deals and specials. Just people, looking for a good book.