I agree with Tyler's review (above/below).
Bought a Ryland model home and was told to call SST for my audio and alarm system (SST system).
First time I called (in the morning) I received a voice mail of someone (was it even the correct person?) where I was told to leave a name and number. Second time I received a name and number and was told "he was the the ONLY guy at SST that could help me". I asked when I would receive a return call, but, receptionist was unable to give me an answer. I asked if I could talk with someone else or a technician, but, was told again, "he was the the ONLY guy at SST that could help me"!
After a good 3 or 4 hours I was tired of waiting and called another company in the early afternoon. They asked some questions over the phone and tried to help me troubleshoot. However, when this didn't work, they sent a technician. Technician arrived, troubleshot, and repaired all in the same day (yes the same day I called SST in the morning). This company understood that it was Friday and I wanted to get my issue addressed before the weekend if at all possible.
At 4 pm (Friday) I finally receive a call from "the ONLY guy at SST that could help me". He honestly sounded like he was asleep, stoned, or thoroughly bored that he had to call me. I quickly explained that I already had my issue taken care of. He then enthusiastically says, "Oh. . . Ok. . . great! Hey, have a nice weekend!" I wish I didn't throw my note away of who "he" was.
I do believe the system SST installed was professional and easy for a third-party to come in and assist. However, SST's customer service to the home owner is TERRIBLE! Good news is that if you have a SST installation, you can find someone else who understands what 'customer service' is all about and get you taken care of either over the phone or possibly a visit to your home the same day from a technician.