Even though I live right down the street from this place (3 miles) I doubt I'll come back here again.
I came here since it's the most convenient electronic store in town. I know they have a Price Match program, since I'm looking for a new digital camera i looked online for an ad that would beat what Best Buy is selling for. The camera I was looking at was a Canon SD880 IS Best Buy was selling it for $300 and I found an ad for $249 not bad, so I printed it out and took it in.
I went to the camera station located in the middle of the store and a young girl ask "are you finding everything ok sir?" I pulled out the ad and said "yeah hi, do you guys honor this ad?" she looked at the ad with a puzzled expression and said "let me check with customer service."
We walked to customer service and she proceeded on asking one of her co-workers named James.
James: "We can't honor this ad."
Me: "Why? from my understanding you guys honor domestic ads."
James: "We can only honor an ad that is in it's region. It has to be an ad where you can drive to like a Radioshack or Target."
Me: "WHAT?! that doesn't make any sense. Best Buy is all over this country. The ad I am presenting to you is located in Cambridge MA. I have a friend that lives in Boston, so basically I would need to send this ad to my friend, he then has to go to his local Best Buy and they would honor that?"
James: "Basically... I mean we can't honor it because it's not driving distance."
I was FRUSTRATED!! i just said "ok" and left.
I went to another Best Buy and they basically gave me the ad deal. Inconsistency with their product knowledge. ugh! it's aggravating.
THE MAN NEEDS HIS ELECTRONIC GADGETS dammit!