As a small business owner I do not enjoy posting negative reviews but after my husband's failed attempts to resolve this with The Countertop Center, I feel compelled to share our experience.
We had done business with Countertop Center before and were satisfied with the product and their pricing. Since living out of state, we solely relied on their web site in regards to choosing design and phone calls/e-mails when it came time to order.
Our most recent experience was the exact opposite of our precedent expectations. When our contractor picked up the counter and sent us a photo questioning whether we really ordered that design, we thought there was a mistake. It looked nothing like what we saw on their web site. The imitation granite top counter didn't have the "authentic look of granite" as clearly described and shown on their web site. Instead there was a very visible black line which made the counter look like an old fashioned formica.
My husband made a few attempts to resolve this issues however the Mr. Haynes doesn't believe in working with his clients nor does he care to retain them unless they purchase thousands of countertops from him - that is exactly what he said. He was rude, insulting and uncompromising despite the obvious error on their site.
I wouldn't recommend them to anyone. There are plenty of other countertop businesses in the valley that will be happy to help you without belittling you for buying only 3-4 countertops a year