Not sure why there are such bad reviews for this location. As far as Starbucks go, it is pretty average (not especially bad). They get points knocked off due to the small size and lack of sitting/lounging space. You can only walk up or drive thru at this location :( But the drive thru is quick enough. I've never had any issues with my order getting mixed up or attitude from the baristas. I mostly visit in evenings or afternoon and it is never busy. I've also been during morning hours, but not super early... so I can't comment on early morning rush.
Seems like this low rating is partially skewed from people who don't like Starbucks coffee in general... understood, but I wish we could just filter out those reviews. After all, we all know what Starbucks IS and ISN'T by now. Some of us need an accurate review of the location without coffee snobbery polluting the rating :P
(see there ^^^ I included the smiley so my snobby coffee brethren can't take offense)