I dont write too many yelp reviews, and my goal is not to write this and make it sound too negative. My goal is to literately give the owner some business advice.
So last week my sister brought home lunch from Thai Basil. I was so impressed, and did not know that it was literately a minute down the road from our house. I thought wow, why have I never heard of this place before? The food is amazing, and the price is really good.
Tonight my friends and I decided to go for dinner. The place was a little awkward (ex, a sign in the ladies restroom asking to "dispose of toilet paper in the trash can" vs the toilet as if we are in Mexico & the place reaking of bad cleaning chemicals). We were all ordering and I had pointed to something on the menu asking the waiter if it was what I was describing (seeing if it were the same thing my sister had brought home last week). He said yes, that it is. I said okay, I will have that.
Dishes came out one by one in 7-10 minute increments. We awkwardly sat waiting for everyone to get their food. Finally mine comes, (the photo posted seperately is what it is). Literately a dollar store bag of salad with thin chicken strips on top sprinkled with sesame seeds (mind you they wanted $7.99 for this "salad").
I do not like to make others feel bad, but my friends insisted on me saying something. They said hey, it happens they'll understand just ask to order something else, so I did.
He came back, and I told him I would like to see the menu and order something else because the salad was not what I asked him for and ordered and asked to get it to go since everyone else was done eating I figured ill just eat it at home down the road no big deal.
So he brings the food and the check, no apology or anything and my husband tells him we werent getting the salad. He then instead of apologizing for the inconvenience back fired on my husband with an attitude claiming I had eaten the salad when I just shuffled through it with my fork to see if there was stuff underneath. Again, I already had felt embarrassed ordering something else but he made me feel even worse. He didnt seem to understand english too well, which could of been it but still not reason to treat a customer as he did. I could understand if I were tossing out a plate of noodles & meat, but what he brought me costed them nothing as you can see if you look at the photo.
He ended up taking the charge off but all my years working in customer service and food have I ever not corrected a wrong I had done nor given a customer attitude.
I will not throw down names, but I highly recommend the owner to talk to the staff, rewrite the menu so it has good descriptions, as well as get rid of that god forbidden plate they call a salad. I now know why they are not a busy place, which sucks because the rest of the food is amazing.
I may come in for take out here and there, but I will not be dining in nor buying salads.
I give 2 stars just for the food.