I would give 0 stars if possible. My mother went in today to pick up prescriptions for my type one diabetic sister. She was out of insulin which she needs to keep her ALIVE. So, my mom waited in line for about 10 minutes with my 5 year old brother who had to pee. Since she was by herself, she couldn't leave the line to take him to the bathroom and he is way to young to go alone. So he had to hold it.
While she was waiting behind one person, who was being helped, other employees were walking back and forth in the back doing nothing (no one was in the drive-through). Finally, someone asked a girl if they could help my mom. She ended up saying "sorry, we are waiting on the doctors instructions so we couldn't fill your prescription" and obviously my mom panicked a bit because that is unacceptable for a type one diabetic who needs insulin to survive. So, she went on to tell my mom, "well let me see what we can do" and went back to ask the pharmacist for help.
My mom sat and waited for another 15 min and was able to get a hold of my sisters doctor in the meantime and he did indeed get a message from Walgreens saying they didn't know what he wanted them to do... and he had no idea why they're having an issue with this. My mom, STILL on the phone with the doctor walked up to the counter saying to him "yea I don't know what the problem is either, it'd be nice if I'd get and answer to this " and this stringy, greasy haired tech said "well maybe if you would ask the correct questions you would.." in a very condescending rude tone.
My mom ended up losing it by then, and started arguing with this Russian looking pharmacist... basically ended up with the insulin thank goodness, but left with no apology and a 5 year old who peed his pants since he couldn't go to the bathroom.
GOODBYE Walgreens on 91st and union!! YOU ARE TERRIBLE. I've also, personally had terrible customer service from them as well.