I will give Dr. Francois a 5-star, she's great! Very sweet and caring. The front staff a 1-star. They are the opposite of Dr. Francois. I called to schedule an appointment and I told them I was in the neighborhood and could drop off my doctors order. They said no, just have it faxed, when I mention that I didn't have access to a fax and can still drop off the order they told me to call my doctor and have it faxed. They are so unwilling to work with you and make it easy for you to schedule an appointment. Also they said that once they receive the order that they would call me but that never happened. I'm a busy person working full-time now with my second pregnancy, a toddler, school...they need to remember that people are busy and don't have time to wait by the phone to see when it is convenient for them to call you. Still no follow-up! I went to Amomi with my first pregnancy and two years ago it was the same story with the front office staff. If they're that busy they need to get more people up there. I don't think customer service is their number one priority. But when you are expecting you would think that this type of service would cater to its patients. So my review includes my previous experience and now my second current experience, still not impressed.