Recently I had to replace the steam / boiler type furnace in my house. For such a big investment, I decided to get three quotes. The third company that came to inspect the furnace was Verne & Ellsworth Hann Inc. They are in my neighborhood, and I like to support locally owned and operated companies. I was initially very impressed that one of the co-owners, Bill Hann, showed up to inspect my furnace and quote the job. My first impression changed pretty dramatically soon after. He was not friendly at all, and certainly didn't have the demeanor you'd expect from someone trying to sell you a very expensive product and service. When I told him I was getting other quotes things went from bad to worse. He proceeded to get very aggressive and downright rude with his attitude and questions. He insisted that his was the only company in the area that could do this type of job properly. He asked how much I had been quoted, and when I mentioned one of the quotes I had received, he scoffed and said there was no way the job would be done properly for that amount. He then proceeded to ask aggressive questions about what they would or wouldn't be doing as part of the job. I am not a timid person, and I felt like I was involved in an argument simply to get a quote. I felt like I was being attacked, and like my intelligence was being insulted. At one point I nearly asked him to leave my house he was being so rude, but by that point I wanted to at least see what price they would quote, since according to him hiring any other company would be a disaster! When he left he promised to get me a quote right away. I'm still waiting for that quote, which apparently he decided not to submit. I hired another company to do the job, and have been very happy with my new furnace. I certainly never expected to be treated so poorly by a "4th generation family owned" business. Apparently the previous generations knew a lot more about customer service than the current one!