This is a company that seems to have given up caring. We have been on their Marketplace Ambetter plan for 1.5 years, and were reasonably satisfied. My wife was able to find doctors in the plan that were decent, etc.
2018 seems to be a different story. My wife never received a 2018 ID card. I tried for several hours to get through to customer service on the phone and went into muzak hell for 45 minutes before being dropped. This happened twice.
This morning I tried to find a primary care physician. Their ProviderSearch (which I have used before successfully) seems to be completely broken. I can't enter my address, there's virtually no physicians that come up when I can manage to get a search launched. I am very computer-literate, so it's a pretty sad statement when I can't get a search to work on a website.
I hope they get their act together. They are the only choice for non-retired people who do not have employer coverage.