It's a concert venue, so I don't really know what some people might expect out of it. I don't expect it to be super clean or super comfortable, but it's never bothered me. so it's certainly passable in those regards.
The upside is they seem to always get great shows booked here. The place is big enough to have fun shows with, but small enough to be more intimate and exciting than 'arena style' concerts (no seating here). Drinks at the bar are reasonably priced and most the staff I encounter are usually friendly and efficient at their jobs.
Downside is you almost always have to park across the street (for $7), oh well. The place can get HOT. especially if it's a packed house; naturally, its even worse in the summer.