I've been a member for a year on their group plan, and I go to the range once a month. In terms of the people working at the front counter, I'm not really a fan. They tend to be fairly cold and will help regulars that they recognize before you. If I bring a friend, sometimes they'll charge a $10 guest fee and other times they won't. The selection of rental firearms is fairly small; not nearly enough especially when I was hoping to try some before buying. One of their weird rules is that you have to buy their paper target and you can't bring your own; I still cannot think of a logical reason for this.
I've never felt fully safe here because they don't require any signing and understanding of rules. Some places like Scottsdale Gun Club require new shooters to watch a video about basic firearms safety and sign a waiver. I trust myself but I'm wary about some of the people that shoot here. It's surprising that it's easier to rent a gun here than it is to play paintball at one of the local fields.
Conversely, I took their 7-hour CCW course that was on special and had a great experience. The instructor, J.R. Robie was extremely knowledgeable, funny, and an effective teacher. I would definitely take additional courses from him.
In summary, this could be a terrific shooting range if the employees were trained better in customer service and they instituted better safety rules. They'd do well to replicate what Scottsdale Gun Club has going for it.