I hate this company. If I could give them a negative score, I would. If I had the option of going somewhere else for my internet services I would.
My story: I'm a Midwestern Student and I've been with this company for over a year now and not once in that entire time did they get my bill correct. I was supposed to be on the promotion they gave the school but for some reason they never got the promotion to stick. Understandable, okay. Computer glitches, I get it.
But okay, I call every month so they can fix my bill, credit my account. I was really nice about it at first, I swear. Every month I paid the amount they told me to, but then they started cutting my internet during months I forgot to call them because my account appears truant/underpaid when I don't call them to credit my account. Then they cut my internet for 3 days without telling me in an attempt to "fix" the error in my account. It didn't solve anything.
Today I tried to sign onto my online account and was told it has been closed, despite paying every month.
I called THIS office and they immediately transfer me to billing when I said I had a problem with my account. There, I proceeded to spend FOUR hours on the phone, was transferred to every department they had in an attempt to fix my account, only to be told in the end that there was nothing they could do. There were definitely tears involved.
So I called THIS office again, to find out that they had sent me to the billing department in err. They'll be crediting my account as per usual... If they had spared two minutes to talk to me, to find out where I was calling from or WHY I was calling, I would have been spared the FOUR traumatic hours I spent on the phone with HQ. ****If you are calling from Midwestern, make sure that those are the first words out of your mouth or you'll be put through the same ordeal.
When they called me that day to credit my account, there was no sympathy or anything for what I had been through, what they had essentially put me through when they didn't care why I called. When asked if I was going to keep having to call every month so they could fix my bill, Drew (the manager)'s response was "If you want your bill fixed, then yea." What kind of customer service is that?! I'm supposed to be the customer and I'm going to have to bend over for you?!? Eff this.
Moral: Run. Run far, far away.