So I've been coming here almost daily for quite awhile because I was tired of the long lines at Starbucks. Now I'm starting to feel it was a mistake. One thing Starbucks excels at is consistency. This location, on the other hand, serves a different-tasting drink each time I come. It seems to depend on who's working that day but I'm getting to the point to where my $15 a day might be more appreciated someplace else.
What irks me most is when I asked how the espresso is prepared for an iced latte I was given some "made up" response meant to placate the average customer. What they don't understand is that when you've been drinking the same thing for twenty years you know EXACTLY how it's supposed to taste.
Even better, the reason I'm writing this now is because they messed up the order again so I'm killing time while waiting for it to be corrected.
Note: make sure you check your food orders before leaving the drive-thru.
Update: Charged twice for soy :(