Second time I've tried this franchisee location and it's still terrible. The kid taking my order young black hair could not speak well, could barely hear him, it was like he was mumbling. Was not helpful with explaining the subs. I then asked the girl making the subs to put peppers on the sub and she never acknowledged me. I asked again and she said I heard you. It's kind a hard for me to understand when she didn't respond because I don't have ESP, I have ESPN. This franchisee needs to work his business and take pride of ownership in his establishment. Last time I come here or any Firehouse Subs.