I brought in my vehicle for a factory recall. It was working fine before they fixed the recall in my dash. Then I drove home only to find my radio and cd player no longer worked so, I had to bring it back. That day the technicians said it wasnt possibly anything they could have done. It made me really upset because it worked before I took it there. I spoke with Mike and he thought there was nothing they could do, but called me back a half hour later saying he had spoken to one of the veteran mechanics and the mechanic said "it was probably a fuse." Their repairs really probably had nothing to do with the radio/ cd player not working, but they replaced the fuse for me anyway. This restored some of my faith in the dealership so long as I work with Mike. He went above and beyond for me.