While the customer service is inconsistent and the food quality is sporadic it remains my breakfast location of choice. Unlike other locations (Philly and New York for example) the drinks are consistent. I try to keep in mind that most of the staff is still new. Oh, and by inconsistent customer service I mean that sometimes they are very friendly and sometimes a smile is hard to get. But after stopping here almost daily since opening I have never encountered rudeness. They are getting better all around. And even my donut being up side down in the bag happens less frequently.