A month ago I had to put my pet down. At the vet I signed all the paperwork, paid for a private cremation with ashes back and paw print.
This process was supposed to take 7-10 days. I called the vet and they found it odd they did not have the ashes back either.
They called this company who said they never got my pet. The vet spent three days going through all the paperwork, reviewed their camera's showing footage of an employee picking up two dogs the next morning, my dog and one other were the only two animals that left the facility that day and this is the only company that picked up two animals, yet this company said they have no record of picking up two dogs????
ITS ON CAMERA??? They ignored the tags, they did not do what they were supposed to do and now I am waiting for the vet to meet with the owner of this company. Either way, they lost my pet, they did not properly log my pet in, and at this point she was probably part of a mass cremation.
The bottom line, there is NO COMPASSION from this company, they are saying "we don't have a record of it so it did not happen". Did I mention ITS ON CAMERA SHOWING IT DID HAPPEN???
BEWARE of this place, Compassionate is in name only apparently.