I had just returned back to Phoenix on a trip that resulted in damaged luggage wheels on my 1 1/2 year old luggage. I had a very short turn around before flying out the next day. I called Mark and there was a pair of wheels in stock that would fit my Samsonite luggage. I drove from the East Valley to Phoenix to get them replaced. I was fortunate that the luggage repair guy was still there as it was near closing time. As a result, I was able to get them replaced while waiting. As a result of the GREAT customer service, I would HIGHLY RECOMMEND Mark's!