I became a Desert Heat fan several years ago when Kevin and Kurt helped me solve a problem while I was at a neighboring business and they didn't even charge me. I have used them for almost all of our auto repairs and maintenance and have always been very satisfied with the quality of work and the reasonable prices. However today I came in and didn't recognize anyone there. Everyone seemed friendly enough so I didn't have any concerns. I was told the driver side door latch needed to be maintained not replaced and the driver side electric window motor was dead. I was charged $238.00 total when the part itself costs between $37.00 (carid.com) and $53.00 (amazon.com). This means I was charged between $201.00 and $185.00 to remove the door panel, grease the lock and install the window motor. I have removed door panels before which takes between 10-20 minutes tops. I have never installed a window motor, but I expect it to be a 30 minute job with another 10-20 minutes to grease the lock and put the door panel back on. I think a more fair and reasonable price would have been closer to $150.00 rather than almost $250.00. None of this is really a catastrophe, but I didn't appreciate my car smelling like a tobacco factory caught on fire when I picked it up. I refuse to give them a 2-3 star rating simply because this could be an anomaly and if Kevin and Kurt are still involved I am willing to give the place another chance. It is extremely difficult to find good, honest and affordable mechanics and I hope I won't have to go on the hunt again.
Sorry I missed you Kevin and Kurt!