5 Stars for products and value.
2 Stars for service from management
Wow. That's all I could say when I first walked into CC. We don't have this place in the South so I was really excited to find such a "gem" of a store, haha. My initial experience with CC was great - the staff was nice and attentive despite the fact that it was crazy busy. I shopped around for quite some time and was asked by several associates as to whether I needed any assistance. I ended up not being able to find anything for myself but decided to get a gift card for my boyfriend's niece because I knew that she would love this store.
After I purchased the gift card my boyfriend told me that she would prefer a gift card to somewhere else. I was bummed but figured it was no big deal since I have had to return gift cards in the past when I have changed my mind. I was hopeful that CC would take the GC back with no problem. The first associate I spoke with said it wasn't a problem and she attempted to do the return. She couldn't get it to work and she called over the manager. The manager was less than pleasant and told me that it could not be returned. Having worked retail before, I asked her if she could void the transaction entirely since I paid with a credit card. She hit two buttons on the computer and said it could not be done. I'm not even sure she really attempted to void the transaction or not but her attitude is what bugged me the most. I left without making a stink over it but was disappointed in management's response to my problem. Just to finish the story, my boyfriend's niece was excited about the gift card so it all worked out in the end :)
CC is definitely a great store so check it out. Just be totally sure in your decision to purchase a gift card here because once it's done they won't take it back...go with a cash gift instead if you are unsure about it :)