I was a walk in client, and was greeted as soon as I came through the door. I didn't wait long at all to get my fill in. Employees are very friendly, and helpful. I love the work they did on my nails, and it didn't take long at all. The only reason I am not giving it 5 stars, is because when I got my wax done, the wax was not hot enough which caused me to break out, and my eye brows were shaped very thin. However, that may just be a communication problem, as I did not communicate how I wanted them shaped.