Condescending. They're allegedly going to call me "when the part comes in". Ha. So am I waiting for their call for a second appointment? Oh, hell no. I already hired someone else as soon as I hung up with them. They're allegedly plumbers, why don't they have parts on their trucks? The plumber (or tech?) who did come out told me that every faucet head (that fills the bathtub) leaks when you switch to the shower head during a shower. He replaced the faucet with a cheap one, which, of course, leaks when you switch it to the shower head, but just a little less. Not fixed. Just leaks less. There's apparently a diverter valve that needs to be installed. The guy at ACE Hardware just laughed when I told him what the plumber told me. So: Couldn't fix the leak, didn't have the part in the truck. Did half-baked "repair" that didn't stop the water from coming out the tub's faucet head. Incompetent idiots. Went through home warranty company. Will be calling home warranty company to complain and get possible refund on the (lack of service...) service fee. Don't use this company. Waste of your time and money. They act like we (as customers) just fell off the turnip truck. Nope. Been around the block a few times. They're incompetent. Waste of time. They apparently don't care about customer service. Read other reviews, not just mine. Lots of similar experiences noted. How do they even stay in business treating customers like we're idiots?