Brought my cat in on a Friday evening after he swallowed a sewing needle and it got lodged in his mouth/throat. I got there at 5pm and left at 9pm. While I don't know what other animals were there or what they were there for it seemed like many were being brought in for concerns, not injuries (i.e. dog was shaking, etc.) so I would think that my animal would have been a priority. It did seem to take a while with that being said but I'm not complaining too much because, like I said, I don't know their procedures or what their workload was that night. Who knows, maybe I was seen in a very good amount of time!
The staff was very nice and kind to me and everyone I saw come in.
I got out for much less than I thought. I thought I was looking at $600 minimum but I got out for $200 (non-surgery), $97 of that is for ANYONE that walks in (what is it, $45 for a normal vet with an appointment. Doesn't seem bad to me at all!). I felt like they really tried to keep the cost down as much as possible. They did suggest some things/tests which I declined and they followed my wishes without any questions.
My personal thought is to hold off on taking your pet here. Not because the place was mean to customers, mean to pets, dirty, or unfair. I simply think that this is a place for emergencies only - not concerns. If you have a concern, schedule a meeting with your normal vet. That way the general vet fee will be lower, you can come in on a schedule and not have to wait, and your vet will have background information on them (hopefully). It also saves other pet owners time since you won't be occupying a slot. Just my opinion though.