We went here today and our experience was AWFUL. We sat at the table waiting for 20+ minutes and no waitress came. We flagged down a girl walking past, she told us she would find Katie- who was supposed to have our section. She couldn't find Katie so she said she would take our order, but she's really busy and has a lot of tables so she'll do her best(7+ wait staff were there, and they weren't crowded). Ok. So then she comes back about 5-10 minutes later to confirm our order. Then our real server Katie comes and again wants to confirm our order-which the first girl had given her incorrectly. At this point we had been there 30 minutes and had just received drinks and our orders hadn't been entered! We decided not to waste time and left immediately. Of course then the manager is tripping over himself to apologize and wanted to give us gift cards. Drove down the road a bit to Red Robin in Avon and had an excellent experience. Will not be back to Max and Erma's for a LONG time.