The sales staff is very accommodating and actually very nice. The reason I'm giving this 1 star is the warehouse and delivery staff. We ordered a table, hutch and sectional in November 2017 and have had issues with the table and hutch ever since. The table was damaged as was the hutch. It is now the end of March 2018 and we still have not had this issue resolved. We have had three trucks come and try to rectify the issue and each time was no success. They were missing parts on the initial delivery and the guy mentioned that they didn't know when they would get the parts. The second time was the same. They dispatched a repair crew with no parts. The third and most recent time they sent us a table that had cracks in it.
This is unacceptable. I paid over $6000 for everything and expect to have my purchase not be damaged. I can understand one time, but over 4 months and this still won't be fixed. The most recent time I spoke to warranty, they had no idea when they would get the parts or what was on their trucks. All I can say is Stay away! Spend your money elsewhere.