It is my humble opinion that all banks suck. With that said, I actually like the people that work at my Citibank. They are always friendly and very helpful. Even the security guard that usually stands outside is hospitable and talkative. I really wouldn't change a thing about this branch. All the employees here rock, and on more than one occasion, have gone out of their way to help me with any issues I have had. One star was deducted because they are a bank, all banks have some crappy policies. Nothing against this branch in particular.