Terrible. Defective products. No customer service. I've purchased four bags and four wallets for myself and friends. These seemed beautiful and lifetime quality... at first. Several months down the road the Vernis finish on the strap of one of my bags started to peel off, then off the other bag. I brought the bags in and asked them if they could repair them or possibly replace the straps. They wouldn't do anything. They literally shook their heads at me. It was weird and awkward. Needless to say I don't go in there anymore and have nothing to do with that product. Terrible customer service. I even cringe when I walk past the store at the fashion show mall as it reminds me of this.