I haven't had the pleasure of meeting Tom Young who is the owner/operator. I can tell you he did an amazing job in hiring Michael Tatum. I have used them several times and honestly have nothing bad to say. As a business owner myself, these guys are doing everything right. I took my car in today with some turn signal issues and they were packed. Michael took it upon himself to get my car in right away and they fixed it in 10 minutes. They also didn't charge me - this was the second time they did not charge me although I have had other work done - I feel bad but this is an example of their honesty! I could go on about their work but I suggest you guys go and experience it first hand. I won't go anywhere else and I HIGHLY recommend these guys. I will refer everyone I know to Michael and Honest-1.