One of the tastiest burritos I've had in Toronto, and I am really critical about my burritos. The have a great variety of ingredients which are always fresh, and they never cheap out on anything. Portions are fairly substantial; even their "big" burrito - the medium size - is filling enough for me. The food is great, but what really sells this place for me is the customer service.
My last experience wasn't great. I bought 3 burritos to go, and when I got home 10 minutes later they were really cold from the inside. I'm not sure how, but maybe they just weren't toasted thoroughly. I called them and said I was unsatisfied because I expected the burritos to be hot; there's no point in buying freshly made burritos and microwaving them 10 minutes after that. It wasn't even a big deal; I was just disappointed that this experience was worse than my past dealings with them. The manager asked me for my name, and credited me for 3 burritos.
Fast forward a week to yesterday; I walked in and asked for the manager, hoping that he would remember our verbal agreement over the phone. He profusely apologized for the negative experience I had with them last time, and got me the 3 burritos we agreed to. And when I ordered a quesadilla on top of that, he said it was on the house. The manager made sure that they were hot enough this time, handed the order to me personally, and thanked me for my continued business.
The mistake they made really wasn't even that big of a deal like I said, since it was my first negative experience with them. It's important to me that they owned up to it, and even went above and beyond what I expected. I'm definitely coming back here.