I will never rent another house from this management company ever again. I pay entirely too much money for this out dated house. There is no microwave in this house, no dishwasher (no that I'll use it), there's no access to the garage from the house. You literally have to go out the back door to enter the garage cause the garage is MANUAL(which I didn't find out until I moved in). They refused to allow me to have a garage door opener install, cause they didn't want to adjust this expensive rent. THEY insist on having it install and I still had to pay for it. AND I MUST have it removed once I moved from the property.They lied and told me washer and dryer was included with this house. That was a lie. I found the washer and dryer hook up in the GARAGE. They require that you change the filters every 30 days (they will have someone to pop up to check). They require you do the landscaping for this house, front, back, side of the house (including outside of the fence in the alley way). This house is in a very bad neighborhood and require too much financial responsibility for the price they charged. I later found out from the next door neighbor, this house was a big time drug house (which is reason the druggies are surrounding the house at night). And someone got killed in here. Not ever 3 full weeks later I'm moving in here. And they know this. I don't, I'm new to this state. ALL they are concerned about is getting your money. They're are not accommodating to there tenants AT ALL. My very last payment here at this house, I had to post pone due to my account being compromised, I informed them ahead of time...they still charging me late for rent and late fees. I ask'd if I could bring in the check to pay before late fees are applies, I ask'd. I was told NO,,,the late fees will be applied the next business day, which you are still responsible for paying..... Another case and point;This management company charged me late fees even after they made me sign a promise to pay statement. After they made me sign a promise to pay statement (via email) they still tried to cash a 'STOP PAYMENT CHECK" and they charged me an additional $50 accusing me of a bounce check when I informed them ahead time time (I STOPPED PAYMENT). They tied getting money from me twice for ONE MONTH rent. This management company has me paying on the admin fee throughout the entire 12 months of my lease agreement. So, not only are they taxing you with just Phoenix, AZ 2.3% they're also charger you taxes in the admin fee throughout your lease agreement. They management company is about nothing but money. No compassion for a tenant at all. If so, the tenant my opt to stay renew lease and stay another year.. But not me...I CAN'T WAIT TO get from under their thumb. And it seems like since I'm not renewing the lease here, their attitude is even worse with you. So, I hope whoever read this take heed of this statement and not move in to this place here Bethany Home RD because it's NOT WORTH IT.