I'm glad everyone else on this thread received "great" service because mine was absolutely TERRIBLE.
i actually called to pre-request two reservations with this company. One was to pick me up and take me to my hotel and the other was for the following morning.
I had THREE separate conversations/phone calls regarding the times I wanted them to arrive just as a precaution.
The first reservation was to pick me up at 9:15pm. My hotel was literally an 8 minute drive from where I was. What time did the driver show up? 9:56pm; claiming he was lost. How are are you a driver for a living and you are lost?
THEN, I get in the car and he asks me where my hotel was. Was that NOT the whole point of taking notes of my reservation? WTH?!!
He then turned on music that was very inappropriate for my ride; I was extremely uncomfortable and honestly almost requested to be let out; NOT TO MENTION, he had another man in the passenger seat; made me feel so safe...NOT.
We get to the hotel and he literally told me that my charge was $25.
RIP-OFF. You were LATE... You were inconsiderate AND you ripped me off. I'm from NYC and I have received BETTER service there than with this company. I hope the owner reads this because maybe he should find better drivers if he wants to continue to have good reviews. I was far from impressed and will NEVER recommend this company again.