The Good - Potbelly makes great sandwiches - quite a few different options for everyone.
The Bad - This particular location is terrible. Highly suggested to avoid this place. Several of us had issues earlier in the year on multiple occasions with the live music being too loud at lunch time - you could barely have a conversation (this is not a bar) - and some of the staff members spent more time chatting than taking care of the customers.
Gave the location another chance - the music and prior staff issue were not issues. The issue today was significantly worse. Multiple people ordered "big" sandwiches on white bread. After standing around for quite some time one of the people behind the counter advised that their "fresh" white bread was still frozen. Not sure why that wasn't communicated when we ordered. The person making sandwiches had to ask multiple times what we ordered. My order was made as an original after they asked me... they ended up making another one as an original without asking and said they could make another original due to the break issue. At this point close to 15 minutes had been spent with nobody else in front of us trying to get this all figured out.
If this place is going to last - they seriously need to get their customer service issues under control. This is a disappointment for the Potbelly brand.