Honestly, I don't know what the hype is about this place. I've been to the one in Greenville, SC and the original in Asheville and both were excellent. This one--it leaves a bit to be desired. They can't really seem to get timing right on when to bring the biscuits which they are known for and the food is either way too greasy or extremely bland. I haven't yet found a happy medium, and I've given it a few chances. Each time I've gotten coffee which is good but the mugs are so large that it makes it impossible to drink it before it goes cold unless you drink really fast. I often find myself skipping the coffee there and going to DD across the street after the meal. I'm not convinced reputation this place has in other spots has made it to the Charlotte location yet.