You know what? For awhile, the Barley Mill was sitting at a solid 3.5 stars. The food is alright, the selection of beers is decent, the location and the patio are both wonderful.
I've been by on many an occasion and the service has always been a-ok. I can't complain about the prices either. They're reasonably for the quality and quantity of food you receive. But what pushed this up to a 4 star? Why, the follow up service I received from one of the managers, Kyle, after I thought I had left my debit card there.
I was there on a Monday, and it wasn't until Wednesday that I figured out I had left my card somewhere. Trying to retrace my steps, the last place I remembered using it was at The Barley Mill. I phoned, and the server on the other end took my name and number and promised she'd have somebody get in touch with me. Well, a few hours had passed and I have expected no-one to call me back. I went about my business the rest of the day. Later, when I glanced at my phone, I saw a new voicemail. It was The Barley Mill calling saying they had had a look around, but hadn't come across my card. "We'll keep looking and do everything we can to find it on our end," the message assured me.
The next day, I came across my card on the floor of my car. I must've stuck it in my pocket instead of back in my purse on the way out. So, problem solved! But great follow up from Kyle and his team that day. Thank you guys!