Although, I am aware of the exemplary customer service that Home Depot provides, nothing could have prepared me to be blown away and truly feel in awe of the service I received.
I walked into Home Depot with tremendous worry about how to build a Hawaiian horseshoe set for my nephew Kili. Since majority of our family is back on Hawaii, Kili could want nothing more than to be with them and to play his favorite horseshoe set. My wife and I searched for hours on the internet, ebay, amazon, and more and there was nothing that came close to what we are used to playing. His Father, was extremely saddened to break the news to Kili that it would be impossible for us to obtain what he truly desired and if we could substitute his horseshoe set with anything he wanted. He was distraught, but had no choice. I took it upon myself to give it the college try by heading over to Home Depot. I immediately walked into the flooring department where I was greeted by Jay (Supervisor for flooring) and Jen (an ASM). After I explained buy dilemma, they instantly walked over to the computer and started taking down specs and printing pictures from the internet. I was disbelief and really had no idea what their intentions were. Jay told me that it would be ready by tomorrow morning (Kili's party was at 2 p.m.). Leaving a little skeptical and unsure what happened, I left thinking that there is no way this would truly work out.
Jay called me first thing Saturday morning and told me it was ready. I flew to the store curious and excited, however, a little doubtful. Upon my arrival, the most immaculate and detailed set I have ever seen was there waiting. The box was pristine, the carpet that covered the box was on superbly flush, and Jay even found that 2 1/2 inch washers that was not in their hardware department. I was blown away!!!!!!!
Not only was the item perfect, but it was free of charge. I must've hugged Jay several times and almost burst into tears. She told me that Ken, A.W., and Chuck (ASM) were instrumental in creating the masterpiece. There are few times in life where you are absolutely dumbfounded by sheer kindness of such a selfless task. I will forever be loyal to the Home Depot. I never thought a trip to the hardware store could touch my family;s heart. Kili had the best birthday ever and for the first time Las Vegas actually felt like Home.
Thank you Jay and the Home Depot family for making our little miracle come true.