This was one of the best customer service experiences I have ever had anywhere bar none. I purchased on my way out of town and Gail had to follow up with my ophthalmologist multiple times to get my prescription corrected, she followed up with me with multiple phone calls to let me know what was going on and then shipped my glasses to me rather than making me wait until I returned to Arizona. Absolutely stellar customer service. Thank you Ilori and Gail. A+++