I'd give them a zero if I could.
Is the food good? Yes.
So why the low rating? Dishonesty and abysmal customer service.
My wife and I hosted a party for 40 of our closest friends and family. We pre-arranged for each guest to be able to order whatever they wanted off the menu. This included appetizers, entrees and desserts. Dinner went off well up until the dessert part.
The guests were all given dessert menus and as they began to order desserts, I was pulled aside and told that they ran out of most of the desserts. Strange, I thought. How they heck do you run out of creme brulee?! The manager explained that they had been very busy the night before and simply ran out of most everything. However, they still had cheesecake, chocolate cake, and lemon tower cake.
Again, strange. So they ran out of everything OTHER than the stuff that could be easily sliced and flopped on a plate for the least amount of effort.
Bullshit.
Indeed, we were informed by one of the kinder and more empathetic waitresses that this was a complete and utter lie. Not only did they not run out of desserts, but they were serving them to other patrons at the restaurant. Heck, one of our guests was even able to score the bread pudding before we were unceremoniously cut off like a drunk at closing time.
I would love for somebody to explain to me why the $1,200 I spent was not good enough to: A) get what I specifically arranged for IN ADVANCE; and B) at least get the common courtesy of an honest explanation.
Would I have been upset if they had told me they simply could not do the volume of desserts we were asking for? Of course, but I would have understood, and they would not have lost me as a customer.
The real problem is that this could have been dealt with when we arranged the party. We were promised one thing, and they refused to deliver on that promise. As it stood, we told our guests to make sure they saved room SPECIFICALLY FOR the wonderful array of desserts that would be available. I cannot explain the disappointment on the guests faces who were given dessert menus and had wanted to order tiramisu or bread pudding, but were then told that they could not have it. Of course, we look like the cheapskates who wouldn't spring for the good stuff. It wrecked what should have been a special occasion. My wife and I spent more time farting around with the dishonest manager and chef than we did with our guests. Pathetic.
I have had two parties there and countless dinners and lunches. I will never go back.