The work up to explain what they could do for me and the process went really well. Went over appliances installed and the power demand of a very full house. Day of install was planned and the day of installed happened. Then a final review of appliances caught the design teams lead and they determined they underestimated the demand of my tankless hotwater tank and the only solution was basically double my panels or install a hybrid water tank as primary and make my tankless secondary. Neither option would work and they tried to find a solution, even offered to pay for they hybrid and install and split the cost of the shed that would store the hybrid. The conclusion was to cancel commissioning of panels and remove system. They talked about a no later the two week removal time but now it has been over a month and not word since the a couple of days after commissioning was cancelled. They had five stars but no scheduled follow up and not removal of panels now has me concerned. Again would recommend but make sure they really understand what appliacnce you have and if you have a tankless water heater you will not be able go solar unless you understand will not break even and your bills will be higher between you solar bill and electric bill.