I'm quick to complain when service is poor, so I wanted to give a thumbs-up review to DMV. We've all had horrible experiences - usually with wait times - at DMVs across the country. But today's title transfer was relatively painless. Arrived about 15 minutes before the doors opened at 8, and was about tenth or so in line. After opening promptly at 8, I waited maybe 10-20 minutes at worst. The transaction went smoothly with friendly, courteous, and competent staff assistance.
Only a handful of suggestions to improve further:
(1) While this may be beyond DMV's control, the google search listings for this location are inconsistent - sometimes the Brookshire location doesn't show up at all. Not sure if there's anything about your listing, address, etc., that could help in that area.
(2) If I understand it, the driver's license side opens at 7, which the title/registration side opens at 8; the website I finally found didn't make that very clear.
(3) The signs directing incoming people to the different lines could be a bit clearer.