I tried calling to rent a BMW 1200 GSA to put some miles on before making a purchase. No one was available via phone so I made the reservation online. I received an e-mail from Jason within 2 hours of letting me know they did not have the requested motorcycle available. 2 minutes after receiving the e-mail I checked the website, it still showed the BMW was available for rental, I immediately requested they cancel the reservation.
After 2 weeks, the charge was still on my card. I tried calling, again no one was available. I sent an e-mail again to Jason detailing the situation requesting a refund and again, no response.
I would accept the charge if I didn't show up for the rental, however since they are advertising motorcycles as available that are in fact not available, I would expect to be refunded since they clearly didn't have it to begin with.
I have since found a great place to rent from with great people. I'd proceed with caution at Eagle Rider.