We chose to go to this restaurant because of the high ratings. I don't understand how they gave this place 5 stars. If you are going to sell high priced burgers they better be cooked right. I ordered the burger medium and it came out well done. I think this is a crime in some states. We were seated at the bar and the two people seated next to us had to send their burgers back. One of them sent it back twice. They have a partially open kitchen and it was clear that it was a bit chaotic back there. As for the fries, they came out warm, not hot, and not crispy.
On the positive side the toppings for the signature Grind Burger tasted ok and if the burger had been cooked properly I think the meat would have come out much better. Since the meat was being ground on site, it was at least fresh. The bun was soft and tasted ok.
Did I mention it took 45 minutes to get our food after we ordered, the people next to us had to wait longer, not counting sending the food back. I could see taking this long if the meal was complex, but we ordered burgers and fries. I was not looking for fast food speed, but 45 minutes is ridiculous.
I will say the people were nice and I think they were trying their best. It seemed like this was a new restaurant where people were just getting organized. The waiter bring our food did not seem to know who should get it even though he had a location number.
As with all reviews, maybe we just stumbled into a bad evening for the place, but if you are going to compete with the B Spot and other high end burger places you need to be on top of it.