Wretched service. Sub-par food. Unfortunately we were deceived by the cozy appearance of this establishment.
My wife and I are business owners in our mid-20's, not the demographic that this place appears to cater to, because we were treated rather differently from the other, older patrons. I can't say we were dressed elegantly, but I daresay we appeared respectable to a decent degree.
We were seated but not informed of the specials- or anything for that matter. I was given poor directions to the washroom, which apparently required a key. Upon my return my wife informed me that two other individuals asked to use the washroom: they were each given a key and clear directions.
We ordered a "Chocolate drink". We were given a beverage with the Nestle-type chocolate powder still floating atop the liquid (there was quite a bit of it, I'm unsure how the waitress could have overlooked it).
I told our server, who had thus far proved fairly impolite, that we were leaving. She said she had our food on the counter and that we would have to pay. "That's fine", I said, "but I'd like to speak to your manager".
The manager was worse than the waitress and offered no recourse. He fervently defended the waitress. If, by chance, the East-Indian manager who works at this establishment reads this, please, attend a customer service workshop or switch industries.