My friend I stopped at this place for a drink and a quick bite to eat, before we went tire shopping. We ordered 2 Large Slushes, a chicken sandwich, 2 corn dogs and a medium chili cheese tot.
I ate the chicken sandwich, but the chicken strips were stale. The sandwich was poor quality, even for a fast food joint. It was terribly made. It had a terrible taste too.
The corn dogs and Slushes were normal. Nothing to report there.
The chili cheese tot, however, was not normal. After I found a fork in my car, because they didn't include one in my bag, I took a couple bites of the tots. I noticed, maybe after the third bite, there was something gray on top of the chili. It looked to be an ashes from a cigarette or mold even. I was so disgusted!
I called the restaurant back and asked for the manager. The lady that answered identified herself as the manager. I said, "I just pulled off. I ordered the Chili Cheese Tot and the other stuff. As I was eating the tots, I noticed mold or something gray on my tots." The lady response was, "Oh ok! Just come back in and bring your receipt and we'll give you another one or your money back. You can pull through the drive thru or car hop."
That was it. She showed no empathy, no emotion, no anything.
I did expect her to beg for my forgiveness or offer me free food for a year, or anything. I just wanted her to say something to let me know that the quality of food she's serving, matters to her. She could have even pretended to care about my health or well being. But nope, she didn't.
I took the tots back after about 1 hour because I was busy. I pulled to the window and told them what happened and again, no empathy. I passed the tots through the window and lady came back and asked for the receipt. She noticed I had paid with a gift card. She made a big deal about refunding my money, because I told her it would freeze my card if she issues a refund.
She told me I could contact the Area manager but there was no way for her to give me my money back. I was pissed. We had a few words and she ended up giving me 2 coupons for $2 off on food (coupon can be used at other locations). I told her that I was never coming back and she was like, Ok! Have a good day.
I'm pissed because I just lost my Drink Stop but oh well. I'm sure there's other places around. I added this place to my "Never Again" List.